Support software set up made easy

We at Smart Instinct provide various services to optimize your help desk or contact center. This includes web portal setup, auditing and consulting on admin settings and user/agent experience, reporting dashboard design and setup, tool integrations, monthly admin services, and training. Let us handle the day-to-day support operations so your team can tackle more challenging tasks.

Who We Are

We at Smart Instinct provide various services to optimize your help desk or contact center. This includes web portal setup, auditing and consulting on admin settings and user/agent experience, reporting dashboard design and setup, tool integrations, monthly admin services, and training. Let us handle the day-to-day support operations so your team can tackle more challenging tasks.
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    Reduce Backlogs
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    Save Time & Money
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    Gain Knowledge Faster
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    Improve Workflows

Our Partners

Customer Support Software For Any Business Size

Smart Instinct was founded by Jay Biros, our founder and CEO with 13 years of experience in the support and client services industry. Throughout his career, Jay has helped companies optimize and customize their user, agent, admin,

Web Portal & Help Desk Setup

Web Portal & Help Desk Setup

We’ll create a customer web portal for you that guides users to self-help with your support content and limits communication between customers and agents. A contact form will also be included to boost first-response resolutions. We’ll ensure that the portal looks and feels consistent with your website by using our web development resources to follow your branding and style guides.

Help Desk Audit & Consulting

Help Desk Audit & Consulting

We’ll create a customer web portal for you that guides users to self-help with your support content and limits communication between customers and agents. A contact form will also be included to boost first-response resolutions. We’ll ensure that the portal looks and feels consistent with your website by using our web development resources to follow your branding and style guides.

Reporting Dashboard Design & Setup

Reporting Dashboard Design & Setup

We’ll create a customer web portal for you that guides users to self-help with your support content and limits communication between customers and agents. A contact form will also be included to boost first-response resolutions. We’ll ensure that the portal looks and feels consistent with your website by using our web development resources to follow your branding and style guides.

Integrating Help Desk/ Contact Center With Other Tools

Integrating Help Desk/ Contact Center with other Tools

We’ll create a customer web portal for you that guides users to self-help with your support content and limits communication between customers and agents. A contact form will also be included to boost first-response resolutions. We’ll ensure that the portal looks and feels consistent with your website by using our web development resources to follow your branding and style guides.

Admin Managed Services For Ongoing Maintenance

Admin Managed Services for ongoing maintenance

We’ll create a customer web portal for you that guides users to self-help with your support content and limits communication between customers and agents. A contact form will also be included to boost first-response resolutions. We’ll ensure that the portal looks and feels consistent with your website by using our web development resources to follow your branding and style guides.

Agent And Admin Training

Agent and Admin Training

We’ll create a customer web portal for you that guides users to self-help with your support content and limits communication between customers and agents. A contact form will also be included to boost first-response resolutions. We’ll ensure that the portal looks and feels consistent with your website by using our web development resources to follow your branding and style guides.

Pro services options

13+ Years Experience in The Game And
We're Just Getting Better

#1

Best Software Support Agency Since 2020

Happy Clients

Delighted Clients, Lasting Partnerships: Our commitment to client satisfaction drives every interaction, fostering enduring relationships.

Zendesk pro services and consulting

Jay is a true professional and fantastic to work with. Anything related to customer support processes and Zendesk software don't hesitate working with Jay. Thanks Jay!

Zendesk pro services and consulting

Any question, project, optimization regarding Zendesk and customer support services, Jay is your guy! His knowledge in this area is elite. He was able to go through our current customer support systems and set up (we receive anywhere between 75-100+ support tickets from customers daily) and completely optimize the layout/flow/protocols. Saving our team time and money while improving the customer experience 10 fold. Thanks again Jay!

Zendesk pro services and consulting

"lots of experience & skills."
“Great to work with."

Zendesk pro services and consulting

Jay is friendly, polite and extremely professional - a joy to work with. He helped us to set up our Zendesk and Help Center and had an intelligent solution for every challenge we encountered. His work is speedy and accurate. We would hire Jay again. We highly recommend Jay Biros as he has been one of the best professionals we've encountered on Upwork.

Zendesk pro services and consulting

Jay Biros was an excellent find on UpWork! We hired him to set up a rather complex ZenDesk instance that included sales funnels, support funnels and a custom alerting system for our proprietary software. We even added on advanced plug-ins. Jay is easy to work with, a good communicator, and very responsive. Furthermore, does not settle for mediocracy; he makes sure his work is done to high standards. I recommend him to any company needing help with ZenDesk.

Zendesk pro services and consulting

Jay did an excellent job on short notice for us and worked through the weekend to get the project completed.

Zendesk pro services and consulting

Jay is one of the most skilled professionals I have ever had the opportunity of working with. He is highly knowledgable on everything related to Zendesk and CX more broadly. We look forward to continuing to work with Jay as he proves to be a valuable member of our team.

Hubspot pro services and consulting

Jay and his team or simply amazing. He knew exactly what we were looking to do before we knew. He heard us out and handled all the heavy lifting for us. He was the best investment on this project. If we didn't utilize his services, we'd only be taking advantage of, at most, 20% of what Hubspot actually offers. He's been able to maximize our investment in our customer service tools. I cannot recommend Jay and his team enough!