Building Innovation and Support Operations

Building Innovation
&
Support Operations

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    Fast support, AI bots and increased benefits

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    Focused teams, streamline help desk and accelerating technology

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    Smart custom service provider for specific needs

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    Offering suite of services by implementing powerful integrations

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    Providing top-tier training and support workflow

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“Reduce Backlogs”

“Amazing Support”

“Seamless Integration”

Trusted by some of our awesome partners

Why Businesses Choose Smart Instinct?

Conversion is the ultimate solution for SaaS website

Self Serve & Automation

From AI Chatbots to self-help portals, provide fast-support and lighten team workload.

04

Seamless Integration

Custom API Solutions for ERP, CRM with real-time dashboards to keep in loop.

01

Satisfaction & Productivity

Empowering streamlined process & intuitive tools to deliver exceptionally.

03

Reduced Cost & Time

Slash support backlogs & response time with smart workflow optimization.

02

Get Started Today

customer support software

Customer Support Software for any Business Size

With 15+ years of experience, Jay Biros has build a faster, smarter customer support software operation for any business without the complexity. Smart Instinct sets up your help desk, streamlines workflows, and connects the tools your team relies on.

  • Fast & tailored help desk and portal setup

  • Audits & consulting to identify issues

  • Track KPI's with dashboards & reporting

  • Integrating to connect help desk and contact further

  • Managed services for ongoing admin and maintenance

  • Equipping agents and admins to succeed

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BEST SOFTWARE SUPPORT

15+ Years Of Proven Expertise And Innovation

As an industry leader with over 15+ years of experience in support and client service, Smart Instinct is the preferred partner for businesses seeking to enhance support efficiency. 
With a focus on Zendesk, Intercom, Pylon, Gorgias, and Aircall, we can meet your needs. As a smart custom service provider, we serve our services to your specific needs. Being a leading provider of high-quality solutions, we aim to enhance efficiency and drive business growth.

15X

reducing incoming volume

10X

REDUCING HANDLE TIME

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Pricing Plans For Every Business Type.

Base

Support Software  Setup

$ 1000/ 10 hrs

  • Best-practice consulting, implementation, web development, and training for support software.

  • Pre-purchased hours expire after 90 days. No long-term contracts & cancel anytime.

  • Free consultation to align scope and needs.

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Purchase Now

STANDARD

Support Software Setup

$ 3000/ 30 hrs

  • Top-tier consulting, implementation, web development, and training.

  • Top-tier consulting, implementation, web development, and training. Pre-purchased  hours expire after 90 days. No long-term contracts & cancel anytime.

  • Free consultation to ensure best fit with your team.

ADVANCE

Support Software Setup

$ 6000/ 60 hrs

  • Premium consulting, implementation, web development, and training for complex setups.

  • Pre-purchased hours expire after 90 days. No long-term contracts & cancel anytime.

  • Free consultation to align with business goals.

View Our Pricing

Smart Support Services To
Scale Your Business

1

Expert Helpdesk Setup

Go live on Zendesk, Intercom, Gorgias, or proprietary tools like Pylon in days, not weeks. We integrate helpdesk platforms with CRMs and third-party tools to optimize workflows.

2

Seamless Contact integration

Integrate telephony solutions, IVRs, CRMs, and analytics effortlessly. We connect both third-party, proprietary tools to ensure smooth call routing.

3

Smart Automation & Workflow

Automate repetitive tasks across CRMs, helpdesk, and third-party tools. Our optimized workflows reduce handling time.

Our Intercom buildout with Smart Instinct was flawless.

Robert M.

Gensis Digital

My project was more complex than usual—it involved a full Intercom buildout and integrating a custom Discord ticketing system. Despite Discord’s limitations, Jay figured out how to make it all work seamlessly.

4x

HighLY RECOMMEND

Robert M.

Gensis Digital

My project was more complex than usual—it involved a full Intercom buildout and integrating a custom Discord ticketing system. Despite Discord’s limitations, Jay figured out how to make it all work seamlessly.

4x

HighLY RECOMMEND

Russ S.

GPS to GO

I needed an expert to upload data into our Zendesk profile. Where another provider said it couldn't be done Smart Instinct was able to get it done lickety split and seems to work fine. I would turn to him again for expertise in this area.

250%

INcrease in monthly Revenue

Jeremy Y.

Cabana Pools

Amazing exerience working with Jay and team. They are masters of their craft.

30K+

New CLIENTS after THERE INTEGRATION

Laura M.

Freeda

Smart Instinct was an excellent find! We hired them to set up a rather complex Zendesk instance that included sales funnels, support funnels and a custom alerting system for our proprietary software. We even added on advanced plug-ins. Furthermore, does not settle for mediocracy; they makes sure their work is done to high standards. I recommend him to any company needing help with Zendesk.

10x

HighLY RECOMMEND

Conrad O.

Global Fellowship

Smart Instinct's team are simply amazing. They knew exactly what we were looking to do before we knew. They heard us out and handled all the heavy lifting for us. Smart Instinct was the best investment on this project. If we didn't utilize their services, we'd only be taking advantage of, at most, 20% of what Hubspot actually offers. Smart Instinct's been able to maximize our investment in our customer service tools. I cannot recommend Smart Instinct enough!

3x

BEST INVESTMENT

Kirk S.

American Expediting

Our Zendesk project was wildly complicated due to the nature of our business. Smart Instinct helped simplify knowing when to bring in specific resources. Our Zendesk deployment has been super beneficial to the organization, this happened because Smart Instinct was on the team. Money WELL spent.

5x

BEST ZENDESK SUPPORT

Support FAQs, Made Simple

Get quick answers on help setup, automation and integrations. It works with fast and clear solutions.

Contact us

How soon can we get started?

Most teams launch within two to six weeks. We typically begin your project within 48 hours, handling integrations and training so you can stay focused on your customers.

Which tools do you work with?

We’re experts in Zendesk, Intercom, Aircall, Gorgias, and Pylon. Got a custom stack? We’ll connect the dots.

Can you move our old tickets?

Absolutely. We migrate tickets, contacts, and knowledge bases—no headaches, no lost info.

Is ongoing support available?

Yes, ongoing support is available, depending on your plan and allotted hours.

Smart Connections For
Smarter Support

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Zendesk
Gorgias
Intercom
Aircall
Salesforce
RingCentral
Zapier
Pylon
AI
Jira
ZohoDesk
HubSpot

Dedicated To Helping You Grow

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Support that clicks, results that stick

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4.9 Rating based reviews on

"Every business is unique, and so are your support challenges for them. Get ready to explore how Smart Instinct can transform your operations, whether it be your need for quick answers to your questions.
Our team is here to call or click away. We are here to provide you with the support and solutions you need. You need to take your business to the next level."

Jay

Founder & CEO

Smart Instinct helps provide various services to optimize your help desk or contact center.

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hello@smartinstinct.com
+1 (800) 969-4803
Lehigh Acres, Florida USA
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