About Us
Streamlined help desk and contact center setups
We at Smart Instinct provide various services to optimize your help desk or contact center. This includes web portal setup, auditing and consulting on admin settings and user/agent experience, reporting dashboard design and setup, tool integrations, monthly admin services, and training. Let us handle the day-to-day support operations so your team can tackle more challenging tasks.
![Web Portal & Help Desk Setup](https://smartinstinct.com/wp-content/uploads/2023/07/web-portal.png)
Web Portal & Help Desk Setup
We’ll create a customer web portal for you that guides users to self-help with your support content and limits communication between customers and agents. A contact form will also be included to boost first-response resolutions. We’ll ensure that the portal looks and feels consistent with your website by using our web development resources to follow your branding and style guides.mfdaaASSS
Help Desk Audit & Consulting
![Help Desk Audit & Consulting](https://smartinstinct.com/wp-content/uploads/2023/07/consultant.png)
![Reporting Dashboard Design & Setup](https://smartinstinct.com/wp-content/uploads/2023/07/dashboard.png)
Reporting Dashboard Design & Setup
Integrating Help Desk/Contact Center with other Tools
![Integrating Help Desk/Contact Center With Other Tools](https://smartinstinct.com/wp-content/uploads/2023/07/Integrating.png)
![Admin Managed Services For Ongoing Maintenance, Optimization, And Consulting](https://smartinstinct.com/wp-content/uploads/2023/07/manage.png)
Admin Managed Services for ongoing maintenance, optimization, and consulting)
Agent and Admin Training
![Agent And Admin Training](https://smartinstinct.com/wp-content/uploads/2023/07/agent-1.png)
Our story so far…
![Our Story So Far](https://smartinstinct.com/wp-content/uploads/2023/07/our-story.png)