ZENDESK
Get the CX results you’re looking for!
Whether you’re considering Zendesk as a new solution or looking to optimize your existing setup to better suit your needs, Smartinstinct is here to help!
No matter where you are in your customer experience journey, we specialize in everything Zendesk to streamline and support your processes, ultimately enhancing your client experience.
Implementations & Jump Start Packages
Start using Zendesk smoothly, without the hassle or the risk of doing it on your own. Our implementation services are designed to seamlessly integrate your existing software with Zendesk and ensure your processes are optimized for customer support success.
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Software + Process Optimization
Ensure your software performs exactly how you need it with Zendesk Software + Process Optimization. Our experts collaborate with you to map out the steps necessary to transform your Zendesk system from its current setup to the optimized state that drives greater organizational efficiency.
Migration Services
Our team of experts will guide your business through a smooth transition from your current customer support or helpdesk system to Zendesk. We’ll ensure a seamless transfer of data, configurations, and workflows, helping you adopt Zendesk confidently while minimizing any disruptions to your customer support operations.
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Custom Application Development
Simply adding Zendesk to your tech stack isn’t enough to see real results. Our team of Zendesk experts will help you integrate it seamlessly into your organization, connecting it with the platforms and solutions you’re already using. These tailored integrations will streamline support, provide personalized customer experiences, centralize access to important client data, and much more!
Evaluation & Procurement Services
Our software evaluation and procurement services are more than just negotiating deals—we act as your trusted advocate to help you get the best terms with software vendors. By working with us, you’ll gain access to exclusive pricing and conditions, ensuring your investment delivers maximum value and supports your business goals.
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Integrations
Integrate your Freshworks application with the rest of your tech stack. Our integrations create smooth connections between the software you’re already using, improving interoperability between your CRM and other systems. By linking Freshworks with your existing tools, you can boost efficiency, streamline processes, and ensure a smoother flow of data across platforms.
Faye Add-Ons for Zendesk
Smart Instinct was founded by Jay Biros, our founder and CEO with 13 years of experience in the support and client services industry. Throughout his career, Jay has helped companies optimize and customize their user, agent, admin, and management experiences by simplifying complex and time-consuming tasks. At Smart Instinct, we understand the importance of what happens behind the scenes in any business. With our team’s expertise, we’re ready to share our smarts and instinct with you.
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