GORGIAS
Elevate Your Customer Support Experience with Gorgias and Smart Instinct
Gorgias is built to help businesses provide faster, more personalized, and efficient customer service by unifying communication channels and leveraging automation. At Smart Instinct, we help you set up and optimize Gorgias, transforming your support team into a profit-generating powerhouse while keeping your customers happy.
Centralized Multi-Channel Support
Manage customer conversations across email, live chat, social media, SMS, and phone from a single dashboard. No more juggling multiple tools—respond to queries faster and with full context.
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Automate the Repetitive, Focus on the Important
Gorgias automates routine tasks such as tagging tickets, sending quick responses, and checking order statuses. With automation, your team can spend less time on repetitive work and more time on meaningful customer interactions.
Deep eCommerce Integrations
Connect Gorgias with major platforms like Shopify, Magento, BigCommerce, and WooCommerce. Access order histories, delivery updates, and return requests directly within Gorgias, enhancing efficiency and personalization.
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Turn Support into a Sales Engine
Use Gorgias to drive revenue by suggesting product upsells during conversations, recovering abandoned carts, and creating better post-purchase engagement.
Real-Time Reporting and Analytics
Monitor key metrics like response time, resolution rates, and customer satisfaction scores. Make data-driven improvements to your team’s performance.
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Why Work with Smart Instinct?
- eCommerce Expertise: We understand the challenges faced by online businesses and know how to make Gorgias work for your industry.
- Customized Solutions: Every business is different, and so are our solutions. We design and implement a Gorgias setup that aligns perfectly with your goals.
- Proven Success: Our clients see measurable improvements in response times, ticket resolution, and customer satisfaction after partnering with us.
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