Gorgias
Smart Instinct is a helpdesk implementation and AI agent setup agency, and a Gorgias Managed Services Partner. We audit for $750, build at $3,750, $10,500 or $17,500, and migrations start at $3,500, fixed before we start. We configure Gorgias end to end: rules, saved replies, AI agent grounding, and the ecommerce data that belongs in the ticket rather than in a second window.
Product names below match Gorgias documentation as of August 1, 2026. They move quickly, which is most of why this page gets a date stamp.
The Summer 2026 release made Skills the organising framework for returns, order tracking and warranty flows. We build the skills rather than switching the agent on and hoping.
Two different jobs. Support Agent handles post-purchase: order tracking, returns, subscription updates. Shopping Assistant handles pre-purchase questions and sizing.
Their coaching agent, which reads your skills and recent tickets and drafts fixes. Useful once there is enough real ticket history for it to read.
Consolidated rather than layered, with the contradictions found and resolved instead of left for an agent to discover mid-conversation.
Order, shipping and refund state surfaced through the API and webhooks, with the actions your policy actually permits wired in.
Self-service built from your own ticket text, and containment instrumented so you read a real number after go-live rather than a dashboard default.
We do measure our own builds, and we will walk you through how we measure once we have seen your tickets. Where you land comes down to knowledge quality, escalation design, and how far you let the agent go.
We do not quote a percentage before seeing your data, and it is worth being skeptical of anyone who does. The range matters more than any single number, because where you land depends on help center maturity, ticket complexity and how aggressive you let the agent be.
Identical on every platform page, because pricing never varies by platform.
$3,750
Single-brand store. Rules, saved replies, help center, every channel, AI answering the easy questions.
$10,500
Every channel, AI Agent Skills built out, ecommerce data wired in, dashboards.
$17,500
Multi-storefront, AI running multi-step work, full integration stack, advanced reporting, every channel.
Audit $750 flat, credited toward any project booked within 30 days. Retainers are $1,000, $2,400 or $4,600 a month. Migrations start at $3,500, fixed before we start. Enterprise starts at $25,000, fixed before we start. Builds include up to 33, 90 or 150 hours, good for 90 days from kickoff, and nothing past that is billed without your OK. Your key tools connected, within your included hours. Need more? Extra hours are $110, agreed before we start. Past a tier limit: $3,000 per brand, $4,500 per platform. Historical migration is never part of a build tier. It starts at $3,500, fixed before we start.
Only if you are on Shopify. Gorgias states it plainly in their own docs: the Order Management portal is not currently compatible with other ecommerce platforms. If you are on BigCommerce or Magento, Order Management and AI Agent are not available, though Flows are, so we scope self-service around that.
They are two roles of the same AI Agent. Support Agent handles post-purchase conversations like order tracking, returns, cancellations and missing items. Shopping Assistant handles pre-purchase conversations, helping shoppers find products, answering product questions and recommending items. Most stores need both configured differently rather than one turned on twice.
Yes. Gorgias added Skills, a more precise way to configure AI Agent than Guidance, and Gaia (beta), a coaching agent that finds gaps in your AI Agent setup and drafts improvements for you to approve. If your setup predates that, it is worth a look at whether your flows should be rebuilt as skills.
You do, documented.
No charge. We will tell you what it costs to fix them, or that it is not worth fixing yet.
Helpdesk implementation and AI agent setup across 23+ platforms. Every price published.
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