Gorgias Specialist To Simplify eCommerce

Maximize Gorgias through personalized setup and automation. We reduce time-to-response and create frictionless experiences so DTC brands can grow confidently.

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Designed Smart Instinct Service

Elevate Your Customer Support Experience with Gorgias and Smart Instinct

Gorgias helps businesses provide faster, personalized, and efficient service by unifying communication channels and automating workflows. At Smart Instinct, we optimize Gorgias to transform your support team into a powerful asset, driving profit while keeping customers satisfied.

‍Centralized Multi-Channel Support

Manage customer conversations across email, live chat, social media, SMS, and phone in one dashboard. Say goodbye to juggling multiple tools and respond quicker, with full context every time.

"Smart Instinct was founded by Jay Biros, our founder and CEO with 15 years of experience in the support and client services industry. Throughout his career, Jay has helped companies optimize and customize their user, agent, admin, and management experiences by simplifying complex and time-consuming tasks. At Smart Instinct, we understand the importance of what happens behind the scenes in any business. With our team’s expertise, we’re ready to share our smarts and instinct with you."

Jay Biros

Founder & CEO

Automate The Busywork, Focus On What Matters

Gorgias handles routine tasks of tagging tickets, sending quick replies, and checking order status so your team doesn’t have to. With smart automation, agents spend less time on repetitive work and more time building meaningful customer relationships.

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Top eCommerce Platform

Unify your help desk by integrating Gorgias with Shopify, Magento, BigCommerce, and WooCommerce. Agents see orders, delivery status, and return requests without switching tabs cutting handle time and improving customer experience.

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What You Gain With Smart Instinct

Support The Drive Sales

Use Gorgias to recover abandoned carts and suggest smart upsells during conversations. Improve post-purchase engagement and turn your help desk into a revenue channel.

Insights That Improve Performance

See response times, resolution rates, in one view. We tailor dashboards for clear, data-driven decisions that lift agent efficiency and streamline workflows.

Jay Biros

Founder & CEO

Solutions Backed By Leading Partners

We collaborate with leading platforms to power seamless, scalable support bringing the right tools together for better customer experiences and reliable results.

Zendesk

Deliver faster, smarter customer interactions with Zendesk. We help teams unlock AI-powered workflows and personalized experiences and employment relationship.

Gorgias

Built for eCommerce, Gorgias centralizes support across channels while automating repetitive tasks. We optimize it to boost efficiency and speed up process.

Intercom

Enhance engagement with Intercom’s real-time, conversational platform. From personalized chats to seamless automation creating meaningful connections.

Aircall

Aircall simplifies business communications with a cloud-based phone system. We help you integrate call routing, analytics to improve productivity.

Zapier

Zapier automates tasks by connecting apps like Gmail, Slack, and Trello, saving time, boosting productivity, and simplifying workflows.

Pylon

Pylon delivers powerful tools for infrastructure monitoring, asset management, and operational insights. We configure it to give your team greater visibility.

Why Businesses Trust Smart Instinct?

eCommerce Expertise: We know the realities of online retail and configure Gorgias to fit your storefront, tech stack, and customer journey.
Customized Solutions: No one-size-fits-all. We design and deploy a Gorgias setup—workflows, automations, and views—that aligns with your goals.
Proven Success: Clients see faster response times, higher first-contact resolution, and stronger CSAT after partnering with us.

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Support that clicks, results that stick

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4.9 Rating based reviews on

"Every business is unique, and so are your support challenges for them. Get ready to explore how Smart Instinct can transform your operations, whether it be your need for quick answers to your questions.
Our team is here to call or click away. We are here to provide you with the support and solutions you need. You need to take your business to the next level."

Jay

Founder & CEO