One help desk plus your phone or AI stack, reviewed end to end in 5 business days, ending in a ranked written fix list you keep whether or not you hire us. Paid upfront.
Zendesk Advanced Partner. Open since 2020. 23+ platforms. See all pricing
Not a sales pitch dressed up as a consultation, and not three slides telling you to buy AI. A written document with real findings, plus a 30-minute call where we walk you through it. If we do not think you should hire us, we say so on that call.
Then, if you want hands: your fix list becomes the Fix Sprint plan. Up to 8 fixes, each 2 hours or less (16 hours total), in 10 business days, for $2,200. See the Fix Sprint.
Not sure which one you are? We will tell you whether the audit is worth $750 to you before you spend it.
Book a free 15-minute call$750 is flat, not a starting point, for one help desk plus your phone or AI stack, delivered in 5 business days. Most teams, from founder-led through mid-market, get a complete audit at that price.
Running more than one help desk? It is quoted on the free 15-minute call before you pay anything.
Our Zendesk project was wildly complicated due to the nature of our business. Jay and team helped simplify knowing when to bring in specific resources. Our Zendesk deployment has been super beneficial to the organization, this happened because Jay was on the team. Money WELL spent.
Kirk S., American Expediting. Enterprise build across email and voice for time-critical courier and medical logistics, with 15-minute response and resolution SLAs configured across email and voice.
You keep the written fix list, and your team can run it without us. If you do book, the fix list becomes the plan for the Fix Sprint.
5 business days to the written fix list. The clock starts once payment is in and we have verified admin and API access.
Read-only admin or full admin depending on the platform. We send a checklist once you book, along with context questions about team setup, ticket volume and where it currently hurts.
No. The deliverable is a written document with findings ranked by priority, and on the walkthrough call we tell you which fixes your own team can run without us. If we do not think you should hire us, we say that.
$750 covers one help desk plus your phone or AI stack. More than one help desk is quoted on the free 15-minute call before we start.
All 23+ we build on, including Zendesk, Gorgias, Intercom, Pylon, Aircall, Zoho Desk, HubSpot Service Hub, Help Scout, Front, Kustomer, Re:amaze, Richpanel, eDesk, Gladly, Tidio, Helpshift, RingCentral, Talkdesk, ServiceNow, Zoom Contact Center and Zapier. Freshdesk, Salesforce Service Cloud and HappyFox are in scope too. We no longer configure Drift, we only migrate teams off it.
No charge, and you leave knowing whether the audit is worth it. If we are not the right people for the job, we will say so.
Times show in your own time zone on the booking page. Pick one, add your name and email, and the invite arrives with the video link.
Book a free 15-minute call