At Smart Instinct, we bring over 15 years of experience in customer support and service operations. We design scalable solutions that simplify complex processes, automate repetitive tasks, and empower teams to deliver exceptional support.
Years of Experience
Skilled Team Members
Happy Clients
Trusted by some of our awesome partners
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Get Zendesk, Intercom, or Gorgias live in just days, not weeks. We take care of workflows, and integrations so your team can stay focused on customers.
Integrate telephony solutions, IVRs, and analytics easily. Benefit from unified call routing and reporting built around
your workflows.
Optimize operations with custom triggers, macros, and AI, streamlining the journey for fast, personable support.
"Smart Instinct was founded by Jay Biros, our founder and CEO with 15 years of experience in the support and client services industry. Throughout his career, Jay has helped companies optimize and customize their user, agent, admin, and management experiences by simplifying complex and time-consuming tasks. At Smart Instinct, we understand the importance of what happens behind the scenes in any business. With our team’s expertise, we’re ready to share our smarts and instinct with you."
Jay Biros
Founder & CEO
We at Smart Instinct, streamline your support operations end-to-end. We offer web portal and help desk setup, audits and consulting for admin and agent experience, reporting dashboard design, tool integrations, ongoing admin services, and team training. Let us manage the day-to-day so your team can focus on higher-impact work.
We design and implement customer-facing portals that empower users with self-service tools while reducing repetitive agent interactions. Every portal includes features like contact forms to improve first-response times and ensure faster resolutions. To maintain consistency, we align the design with your branding and website style, creating a seamless, professional experience across all touchpoints.
“Smart instinct has been a lifesaver for us. They were able to take our old site."
Whether your help desk or contact center is new or years old, we’ll run a comprehensive health check. Our team audits agent workflows, SLAs, macros, routing, reporting, and your self-service content to spot gaps and inefficiencies. You’ll get a prioritized roadmap with quick wins and longer-term recommendations. We can implement changes or guide your team as your choice.
“Smart Instinct was an excellent find! We hired them to set up a rather complex Zendesk instance that included sales funnels, support funnels and a custom alerting system for our proprietary software. We even added on advanced plug-ins. Furthermore, does not settle for mediocracy; they makes sure their work is done to high standards. I recommend him to any company needing help with Zendesk.”
Laura M.
SuperfloFreedaw web Developer
"Jay is a true professional and fantastic to work with. Anything related to customer support processes and Zendesk software don't hesitate working with Jay.
Thanks Jay!"
Robert M.
Gensis Digital
“I needed an expert to upload data into our Zendesk profile. Where another provider said it couldn't be done Smart Instinct was able to get it done lickety split and seems to work fine. I would turn to him again for expertise in this area”
Russ S.
SuperfGPS to GOlow web Designer
Whatever your needs, we can help you set up a web portal or implement a comprehensive support system to guarantee your support system operates at peak performance. We take pride in delivering exceptional results. Our solution is not designed to meet your immediate needs alone, but also to support your future operational needs. We commit to long-term roles for success. Maintaining your system's efficiency and effectiveness is our commitment.
Connect your help desk and contact center with the tools your team uses every day. We prioritize reliable native apps for stability, and recommend third-party or custom integrations when they add real value. The result comes with faster workflows, cleaner data sync, lower costs, and a better customer experience without the integration headaches.
We design workflows and processes tailored business needs
Agile approach design workflows and processes in days.
Deliver support with hands-on training for agents and admins.
We help you hit targets faster, and cut inefficiencies.
Managing a cloud-based help desk or contact center takes time and focus. Admin settings, routing, business rules, onboarding, knowledge base updates, and standard replies all add up. We provide on-demand admin support for maintenance and optimization, so your team can stay on higher-value work. Choose a low monthly baseline of hours and add more by simple email approval. You get flexible coverage only with what you need each month and while keeping costs predictable and low.
To ensure your team maximizes your help desk’s capabilities, we offer comprehensive training and documentation. Whether your team is new to the platform or needs a refresher, we provide tailored training sessions on settings, functionality, and best practices. Our group sessions and reference materials help agents and admins stay efficient and fully equipped for success.
"Smart Instinct was founded by Jay Biros, our founder and CEO with 15 years of experience in the support and client services industry. Throughout his career, Jay has helped companies optimize and customize their user, agent, admin, and management experiences by simplifying complex and time-consuming tasks. At Smart Instinct, we understand the importance of what happens behind the scenes in any business. With our team’s expertise, we’re ready to share our smarts and instinct with you."
Founder & CEO
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How soon can we get started?
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Most teams launch within two to six weeks. We typically begin your project within 48 hours, handling integrations and training so you can stay focused on your customers.
Which tools do you work with?
We’re experts in Zendesk, Intercom, Aircall, Gorgias, and Pylon. Got a custom stack? We’ll connect the dots.
Can you move our old tickets?
Absolutely. We migrate tickets, contacts, and knowledge bases—no headaches, no lost info.
Is ongoing support available?
Yes, ongoing support is available, depending on your plan and allotted hours.
"Every business is unique, and so are your support challenges for them. Get ready to explore how Smart Instinct can transform your operations, whether it be your need for quick answers to your questions.
Our team is here to call or click away. We are here to provide you with the support and solutions you need. You need to take your business to the next level."
Jay
Founder & CEO
Smart Instinct helps provide various services to optimize your help desk or contact center.
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