Smart Support System. Designed For Growth

At Smart Instinct, we transform the way businesses manage support. From Zendesk to Intercom, Gorgias, Aircall, we build connected solutions that reduce ticket volume, speed up resolution times, and create better experiences for both customers and teams.

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The Smart Instinct Advantage For Success

Custom Support Portal

We design branded self-service portals that make answers easy to find and tickets easy to submit. Your portal can include a searchable knowledge base, guided forms, and a live status page to cut back-and-forth. We match your website’s look and feel, support multiple languages if needed, and focus on improving first-response times from day one.

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Performance Audit & Strategy

We review your entire help desk with workflows, SLAs, tags, views, macros, and reports to spot bottlenecks and missed opportunities. You’ll get a clear action plan with quick wins and long-term recommendations. From smarter routing to targeted automations and AI, we help you reduce handle time, raise CSAT, and scale support with confidence.

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"Smart Instinct was started by Jay Biros, our Founder in 2020 and CEO, after more than 15 years of working in customer support and client services. Over the years, Jay has partnered with companies to cut down complexity, speed up workflows, and build tools that make life easier for both teams and customers. At Smart Instinct, we believe that efficient systems power great service. With our experience and passion for simplifying the toughest support challenges, we’re ready to help businesses run smarter and deliver better results.”

Jay Biros

Founder & CEO

Transform Reports Into Real Insights

Turn raw data into actionable insights with custom-built dashboards. Our team creates automated reporting systems that eliminate manual work and give you real-time visibility into your support performance. From ticket trends to agent productivity, we design reporting tools tailored to your goals so you can track the metrics that matter most and make smarter decisions, faster.

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Integration That Keep Support In Sync

Bring your help desk and contact center together with the tools you already use. We connect Zendesk, Intercom, Gorgias, and Aircall with your CRM, billing, chat, and analytics by using secure SSO, IVR, webhooks, and custom workflows. Tickets auto-create from calls, contacts stay in sync, and key events flow to your dashboards. Less swivel-chair work, faster resolutions, and cleaner reporting is built to your brand and scale.

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Smart Instinct Solutions That Works For You

Reliable Admin Management

Keep your help desk running smoothly without the extra workload. Our team handles the day-to-day admin tasks with ticket views, automations, triggers, reporting, and updates. It helps your system to stay efficient and up to date. With ongoing monitoring and adjustments, we ensure your support platform always operates at peak performance.

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Practical Agent & Admin Training

Give your team the skills to get the most out of your support tools. We provide hands-on training for both agents and admins, covering workflows, dashboards, reporting, and automation. Our sessions are practical, easy to follow, and tailored to your business processes. It works perfectly as your team feels confident from day one.

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"Smart Instinct was built to support businesses of every size, from fast-moving start-ups to established enterprises. Our focus is on creating tailored solutions that save time, streamline workflows, and let teams focus on what matters most is their customers. With a strong commitment to quality and long-term success, our goal is not just to set up tools but to build reliable systems and trusted partnerships that help businesses grow with confidence"

Jay Biros

Founder & CEO

Some Of Our Trusted Integrated Partners

We work with industry-leading platforms to deliver seamless, scalable support solutions. Together, we help deliver better experience

Zendesk

Deliver faster, smarter customer interactions with Zendesk. We help teams unlock AI-powered workflows and personalized experiences and employment relationship.

Gorgias

Built for eCommerce, Gorgias centralizes support across channels while automating repetitive tasks. We optimize it to boost efficiency and speed up process.

Intercom

Enhance engagement with Intercom’s real-time, conversational platform. From personalized chats to seamless automation creating meaningful connections.

Aircall

Aircall simplifies business communications with a cloud-based phone system. We help you integrate call routing, analytics to improve productivity.

Zapier

Zapier automates tasks by connecting apps like Gmail, Slack, and Trello, saving time, boosting productivity, and simplifying workflows.

Pylon

Pylon delivers powerful tools for infrastructure monitoring, asset management, and operational insights. We configure it to give your team greater visibility.

Support that clicks, results that stick

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4.9 Rating based reviews on

"Every business is unique, and so are your support challenges for them. Get ready to explore how Smart Instinct can transform your operations, whether it be your need for quick answers to your questions.
Our team is here to call or click away. We are here to provide you with the support and solutions you need. You need to take your business to the next level."

Jay

Founder & CEO