Smart Instinct is a helpdesk implementation and AI agent setup agency. This page lists the situations where we are the wrong call, who to use instead, and what it would cost you to hire us anyway.
We are not a HubSpot Solutions Partner. We configure Service Hub, and we are good at it, but there is one thing a certified partner can do that we cannot. HubSpot charges a required one-time onboarding fee: $1,500 on Professional and $3,500 on Enterprise. A certified Solutions Partner can waive HubSpot's onboarding and deliver it themselves.
So if you hire us, you pay HubSpot's onboarding and then our build. If you hire a certified partner, their onboarding replaces HubSpot's, and you are not paying for the same setup twice. When onboarding is a big line on your quote, that is a real difference. Take that deal.
Hire us for HubSpot when you are already past onboarding and the work is the configuration: pipelines, properties, workflow logic, knowledge base, and the reporting that ties support back to the customer record.
Zapier bills on tasks. A native integration between two platforms usually does not, and it usually survives vendor updates better than a scenario does.
Where the two platforms already talk to each other, the honest answer is to use the native integration and spend nothing with us. We will tell you that on the call.
Hire us for Zapier when there is no native path, when the logic spans three or more systems, or when the thing you have now fails silently and nobody notices until a customer does.
We hold eight partner credentials: Zendesk Advanced Partner, Gorgias Managed Services Partner, Intercom Solution Partner, Aircall Solution Partner, Tidio Partner, Richpanel Partner, Zapier Solution Partner and Pylon Partner.
Every other platform we configure carries no badge, including ServiceNow, Zoom Contact Center and HubSpot Service Hub.
What a badge buys, honestly: vendor escalation paths, early access to release information, and in some cases fee waivers like HubSpot's. What it does not buy: better configuration. Weigh it accordingly, and weigh it against a firm that has the badge but has seen your problem twice instead of forty times.
We do measure our own builds, and we will walk you through how we measure once we have seen your tickets.
Gorgias publishes its own figure. We are not going to quote theirs as ours. If you want a projection for your instance, the audit is where that number comes from, because it depends on your ticket mix and nothing else.
We publish tier prices, and the tier you land in depends on build hours, platforms, brands, migration volume and compliance. The call sets the tier. Anyone quoting a final number before that is guessing, and the guess gets corrected later, on your invoice.
Then you are probably a fit, and you already know more about how we work than most people know about a vendor they have signed with.
Book a free 15-minute call.
Helpdesk implementation and AI agent setup across 23+ platforms. Every price published.
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