Support inside the app, before the player ever leaves the game. Smart Instinct is a helpdesk implementation and AI agent setup agency. We set up Helpshift inside your app. That covers the SDK, automation and FAQs. It also covers Care AI, Guard AI and Community AI.
Builds are $3,750, $10,500 or $17,500, fixed.
The whole argument for Helpshift is that the player never leaves the app to get help. That only holds if the SDK experience is built properly and the context comes with the issue.
The same numbers as every other page on this site. Pricing does not vary by platform. These are our fees, separate from Helpshift's own subscription. The Fix List Audit is $750, one help desk plus your phone or AI stack, 5 business days, paid upfront.
One help desk, up to two brands, and your key tools connected, no migration.
One help desk plus one connected phone, CRM or AI platform, up to two brands, routing for every channel, your tool stack connected, and custom dashboards.
One help desk plus one connected platform and up to four brands. A connected platform is a phone, CRM or AI product added to your help desk.
Retainers are $1,000, $2,400 or $4,600 a month. Migrations start at $3,500, fixed before we start. Enterprise starts at $25,000, fixed before we start. Each tier is a fixed price for the scope limits listed. Essential, Professional and Premium include up to 33, 90 and 150 hours, good for 90 days from kickoff, and nothing past that is billed without your OK. Your key tools connected, within your included hours. Need more? Extra hours are $110, agreed before we start. Past a limit: $3,000 per brand, $4,500 per platform. Historical migration is never part of a build tier. It starts at $3,500, fixed before we start. See all pricing.
Rarely all of them. Care AI resolves player issues inside the game, Guard AI (Guardrails) monitors AI and human agent conversations for policy and brand safety, and Community AI turns fan conversations into insights. Engage AI, for player data analysis, sits under AI Analytics, which entered closed beta on August 27, 2026. Player moderation is a separate Helpshift Trust and Safety service. Which ones you need depends on your game and your volume, and we scope it on the call rather than selling the full stack by default.
No, and that is the point. The SDK opens support in context with device, build and player state already attached, which removes the back-and-forth of asking a frustrated player what version they are on.
On a call with us. A fixed build price, not a range.
You do, documented.
Tell us what is in place and what is not working. We will give you a fixed price for the Helpshift work, or tell you it is not worth doing yet.
Times show in your own time zone on the booking page. Pick one, add your name and email, and the invite arrives with the video link.
Book a free 15-minute call