Helpshift

Support inside the app, before the player ever leaves the game.

Q: Does support have to leave the app?

No. The SDK opens support in context with device, build and player state already attached, which removes asking a frustrated player what version they are running.

Smart Instinct is a helpdesk implementation and AI agent setup agency. We configure Helpshift end to end: the in-app SDK experience, automation, FAQs, and the agent stack of Care, Engage, Guard and Community AI.

Get a fixed price Or start with the $500 audit

Builds from $3,750. Last updated August 1, 2026.

What we configure

The whole argument for Helpshift is that the player never leaves the app to get help. That only holds if the SDK experience is built properly and the context comes with the issue.

The in-app SDK experience, so support opens in context rather than kicking users to a browser.
Device, build and player context attached automatically to every issue.
FAQ structure written for the moment of confusion, not for a web help center.
Queues and automation for the volume spikes that follow a release or an outage.
The agent stack configured deliberately: Care, Engage, Guard and Community AI each do a different job.
Moderation and abuse handling kept separate from support, so they do not contaminate each other's metrics.

Best for

You ship a mobile app or a game and support belongs inside it.
You need device, build and player context on every issue.
You need moderation and abuse handling separated from support.
You want a fixed price and a documented handoff.
Someone internal will own the configuration afterward.

Not a fit if

Your support is primarily email and web, where other platforms fit better.
You want a guaranteed deflection percentage.
You need agent staffing or BPO.
Your budget is under $500, which is the audit floor.

What it costs

The same numbers as every other page on this site. Pricing does not vary by platform.

Audit, $500 flat. One helpdesk, one to two weeks, credited toward any project booked within 30 days.
Essential build, $3,750. One platform, one channel, up to 2 integrations, one brand, no migration. Two to four weeks.
Professional build, $7,500. Multi-channel, up to 5 integrations, 2 brands, AI that takes actions, 90 days of history moved. Three to five weeks.
Premium build, $12,500. Up to 2 platforms, 3 brands, 8 integrations, full migration to 250,000 records. Four to six weeks.
Retainers from $800 a month. Migrations from $3,500. Enterprise from $25,000.

Each tier is a fixed price for the scope limits listed. Past a limit: $1,250 per integration, $2,500 per brand, $3,750 per platform.

Questions we get on the call

Which agents do we actually need?

Rarely all four. Care handles support resolution, Engage handles proactive messaging, Guard handles moderation and abuse, and Community AI handles player community spaces. Most studios need Care and one other. We scope it on the call rather than selling you the full stack by default.

Does support have to leave the app?

No, and that is the point. The SDK opens support in context with device, build and player state already attached, which removes the back-and-forth of asking a frustrated player what version they are on.

How fast do I get a price?

On the scoping call. A fixed price, not a range.

Who owns the configuration when you leave?

You do, documented.

Bring your worst tickets.

Thirty minutes, no charge. We will tell you what it costs to fix them, or that it is not worth fixing yet.

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