Smart Instinct is a helpdesk implementation and AI agent setup agency and a Tidio Partner. We set up the Tidio chat widget, Flows and the Lyro AI Agent. Lyro answers only from sources you approve, and the handoff rules are written before launch. The audit is $750. Builds are $3,750, $10,500 or $17,500. Migrations start at $3,500. Each price is fixed before we start.
The chat widget is the cheapest support headcount you will ever configure. We also connect the ecommerce integrations that answer order questions without an agent.
A chat widget dropped on the site with default settings will answer nothing useful and annoy people on mobile. Placement, timing and grounding are the entire difference.
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Book a free 15-minute callThe same numbers as every other page on this site. Pricing does not vary by platform. The Fix List Audit is $750, one help desk plus your phone or AI stack, 5 business days, paid upfront.
One help desk, up to two brands, and your key tools connected.
One help desk plus one connected phone, CRM or AI platform, up to two brands, routing for every channel, your tool stack connected, and custom dashboards.
One help desk plus one connected platform and up to four brands. A connected platform is a phone, CRM or AI product added to your help desk.
Retainers are $1,000, $2,400 or $4,600 a month. Migrations start at $3,500, fixed before we start. Enterprise starts at $25,000, fixed before we start. Each tier is a fixed price for the scope limits listed. Essential, Professional and Premium include up to 33, 90 and 150 hours, good for 90 days from kickoff, and nothing past that is billed without your OK. Your key tools connected, within your included hours. Need more? Extra hours are $110, agreed before we start. Past a limit: $3,000 per brand, $4,500 per platform. Historical migration is never part of a build tier. It starts at $3,500, fixed before we start. See all pricing.
For a store where chat is the dominant channel, often yes. If you need a ticket object as the system of record, SLAs against accounts, or heavy multi-brand separation, it is not, and we will say so rather than build you something you outgrow in a year.
Lyro answers from the data sources you add, which are website URLs and question and answer pairs, and you test it in the Playground before it goes live. Lyro Guidance sets how it behaves in specific situations, and conversation settings decide when Lyro is the first contact and how handoff works. We write all of it before launch, and anything touching refunds or commitments goes to a human.
Every Tidio account gets 50 free Lyro conversations, one time. After that, standalone Lyro starts at $32.50 a month for 50 conversations, and Premium starts at 3,000 Lyro conversations and offers pay-per-resolution billing. Check Tidio's pricing page for current rates.
Yes, through Lyro Actions. Since September 2026, MCP connectors also link Lyro to external servers whose tools it can use, for example to check whether a subscription is active. We route refunds and commitments to a person by default.
No charge. Bring the chat transcripts that went sideways. We will tell you what it costs to fix them, or that it is not worth fixing yet.
Times show in your own time zone on the booking page. Pick one, add your name and email, and the invite arrives with the video link.
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