Tidio

The chat widget is the cheapest support headcount you will ever configure.

Q: How do we stop Lyro answering things it should not?

Grounding and guardrails decided before launch. Lyro answers only from approved content, escalation boundaries are set explicitly, and anything touching refunds or commitments hands to a human.

Smart Instinct is a helpdesk implementation and AI agent setup agency, and an authorised Tidio Partner. We configure Tidio end to end: the widget, flows, Lyro, and the ecommerce integrations that let chat answer order questions without an agent.

Get a fixed price Or start with the $500 audit

Builds from $3,750. Last updated August 1, 2026.

What we configure

A chat widget dropped on the site with default settings will answer nothing useful and annoy people on mobile. Placement, timing and grounding are the entire difference.

Widget placement and trigger timing, tuned per page rather than one global rule.
Flows for the questions that repeat, without building a maze nobody can edit later.
Lyro grounded only in approved content, with guardrails written down first.
Ecommerce integrations so order questions resolve inside chat rather than escalating.
Handoff rules to a human that do not dead-end when nobody is online.
Reporting instrumented so you can read containment honestly.

Best for

You run a store and chat is your highest-volume channel.
You want AI answering with guardrails written down first.
You want order questions resolved inside chat.
You want a fixed price and a documented handoff.
Someone internal will own the configuration afterward.

Not a fit if

You need a full ticketing platform as the system of record.
You want a guaranteed deflection percentage.
You need agent staffing or BPO.
Your budget is under $500, which is the audit floor.

What it costs

The same numbers as every other page on this site. Pricing does not vary by platform.

Audit, $500 flat. One helpdesk, one to two weeks, credited toward any project booked within 30 days.
Essential build, $3,750. One platform, one channel, up to 2 integrations, one brand, no migration. Two to four weeks.
Professional build, $7,500. Multi-channel, up to 5 integrations, 2 brands, AI that takes actions, 90 days of history moved. Three to five weeks.
Premium build, $12,500. Up to 2 platforms, 3 brands, 8 integrations, full migration to 250,000 records. Four to six weeks.
Retainers from $800 a month. Migrations from $3,500. Enterprise from $25,000.

Each tier is a fixed price for the scope limits listed. Past a limit: $1,250 per integration, $2,500 per brand, $3,750 per platform.

Questions we get on the call

Is Tidio enough on its own?

For a store where chat is the dominant channel, often yes. If you need a ticket object as the system of record, SLAs against accounts, or heavy multi-brand separation, it is not, and we will say so rather than build you something you outgrow in a year.

How do we stop Lyro answering things it should not?

Grounding and guardrails, decided before launch. Lyro answers from the content you approve, escalation boundaries are set explicitly, and anything touching refunds or commitments hands to a human.

How fast do I get a price?

On the scoping call. A fixed price, not a range.

Who owns the configuration when you leave?

You do, documented.

Bring your worst tickets.

Thirty minutes, no charge. We will tell you what it costs to fix them, or that it is not worth fixing yet.

Book the call See all pricing