Your helpdesk is not the only system in the ticket.

What we configure

Most Zapier work we inherit was built by whoever needed it that week. It runs, nobody knows what it touches, and it fails without telling anyone. The build is the easy half. Making it legible and safe is the job.

• The connections that actually matter: helpdesk to CRM, billing, shipping, and whatever your team currently copies between tabs.
• Trigger and filter design, so a Zap fires on the event you meant rather than on every update.
• Field mapping between systems that model the same customer differently, which is where most of the real work sits.
• Error paths. A failure raises a ticket in the helpdesk instead of sitting in a run history nobody opens.
• Task volume design, because Zapier bills on tasks and an unfiltered trigger is an invoice.
• Documentation of what each Zap does and why, so it survives the person who asked for it.

One budget note before you build

Zapier bills on tasks, not seats. Every successful action a Zap takes is a task, so the cost scales with your ticket volume rather than your headcount. One unfiltered trigger firing on every ticket update can consume more tasks than the rest of your account combined.

Model your task volume before you commit to a plan, and read the current tiers on Zapier's own pricing page rather than trusting a number in somebody's proposal. We design the filters early precisely because that line is the one that surprises people.

What our work costs

The same numbers as every other page on this site. Pricing does not vary by platform. These are our fees, separate from Zapier's own subscription above.

• Audit, $500 flat. One helpdesk, one to two weeks, credited toward any project booked within 30 days.
• Essential build, $3,750. One platform, one channel, up to 2 integrations, one brand, no migration. Two to four weeks.
• Professional build, $7,500. Multi-channel, up to 5 integrations, 2 brands, AI that takes actions, 90 days of history moved. Three to five weeks.
• Premium build, $12,500. Up to 2 platforms, 3 brands, 8 integrations, full migration to 250,000 records. Four to six weeks.
• Retainers from $800 a month. Migrations from $3,500. Enterprise from $25,000.

Each tier is a fixed price for the scope limits listed. Past a limit: $1,250 per integration, $2,500 per brand, $3,750 per platform.

Questions we get on the call

Do we even need Zapier?

Often not. If your helpdesk has a native integration with the system you care about, use it. It is faster, it consumes no tasks, and it is one less thing to maintain. We will tell you that on the call rather than build something you did not need.

What happens when a Zap breaks?

It should tell you. Silent failure is the default behaviour and it is what actually costs you, because the first person to notice is usually a customer. We wire failure paths so an error raises a ticket in the helpdesk rather than sitting in a run history nobody opens.

How fast do I get a price?

On the scoping call. A fixed price, not a range.

Who owns the configuration when you leave?

You do, documented.