Smart Instinct is a helpdesk implementation and AI agent setup agency and a Zapier Solution Partner. We build Zaps that link your help desk to other tools. Think billing, CRM, shipping and internal tools. Each Zap has error handling, so a broken step does not fail quietly.
Your helpdesk is not the only system in the ticket. We audit for $750, build at $3,750, $10,500 or $17,500, and migrations start at $3,500, fixed before we start.
Zapier work tends to grow one request at a time. It runs, but few people can say what each Zap touches or what happens when a step fails. The build is the easy half. Making it legible and safe is the job.
Zapier plans are sized by tasks, and they also cap users: Professional is one user and Team is up to 25. A task is used each time a Zap successfully moves data or completes an action. Triggers, failed actions and built-in tools such as Filter, Formatter and Paths do not use tasks, so cost tracks the actions that run after a trigger rather than your headcount. One unfiltered trigger firing on every ticket update can push every update through those actions and use more tasks than the rest of your account combined.
Model your task volume before you commit to a plan, and read the current tiers on Zapier's own pricing page rather than trusting a number in somebody's proposal. We design the filters early precisely because that line is the one that surprises people.
Need code rather than a Zap? See automation and AI agent setup, including Make and serverless builds.
Book a free 15-minute callThe same numbers as every other page on this site. Pricing does not vary by platform. These are our fees, separate from Zapier's own subscription above. The Fix List Audit is $750, one help desk plus your phone or AI stack, 5 business days, paid upfront.
One help desk, up to two brands, and your key tools connected, no migration.
One help desk plus one connected phone, CRM or AI platform, up to two brands, routing for every channel, your tool stack connected, and custom dashboards.
One help desk plus one connected platform and up to four brands. A connected platform is a phone, CRM or AI product added to your help desk.
Retainers are $1,000, $2,400 or $4,600 a month. Migrations start at $3,500, fixed before we start. Enterprise starts at $25,000, fixed before we start. Each tier is a fixed price for the scope limits listed. Essential, Professional and Premium include up to 33, 90 and 150 hours, good for 90 days from kickoff, and nothing past that is billed without your OK. Your key tools connected, within your included hours. Need more? Extra hours are $110, agreed before we start. Past a limit: $3,000 per brand, $4,500 per platform. Historical migration is never part of a build tier. It starts at $3,500, fixed before we start. See all pricing.
Often not. If your helpdesk has a native integration with the system you care about, use it. It is faster, it consumes no tasks, and it is one less thing to maintain. We will tell you that on the call rather than build something you did not need.
It should tell you. A failed step nobody is watching is what costs you, because the first person to notice is often a customer. On Professional, Team and Enterprise plans, custom error handling lets a failed step run an alternative path, and we use it to open a ticket in the helpdesk. Autoreplay retries errored steps up to five times over about ten and a half hours, and Zapier notes that it turns off for a Zap that has an error handler, so we choose per Zap.
Not yet for most support teams. Next Gen Zaps are in early access by request on Professional, Team and Enterprise plans, Zapier advises avoiding connected accounts with highly sensitive data during early access, and classic Zaps keep running unchanged.
No. Zapier counts a task when a Zap successfully moves data or completes an action. Triggers, failed actions and built-in tools such as Filter, Formatter, Paths, Delay and Looping do not use tasks.
No charge. Bring the Zap nobody can explain. We will tell you what it costs to fix it, or that it is not worth fixing yet.
Times show in your own time zone on the booking page. Pick one, add your name and email, and the invite arrives with the video link.
Book a free 15-minute call