Zoho Desk is doing the job. It is doing it three different ways. Smart Instinct is a helpdesk implementation and AI agent setup agency. We configure Zoho Desk end to end: departments, layouts, workflow rules, SLAs, Help Center, and the automation that keeps a growing team consistent.
Builds are $3,750, $10,500 or $17,500, fixed.
Departments are where most Zoho Desk instances quietly diverge. Three teams, three conventions, one report that nobody trusts.
The same numbers as every other page on this site. Pricing does not vary by platform. These are our fees, separate from Zoho Desk's own subscription. The Fix List Audit is $750, one help desk plus your phone or AI stack, 5 business days, paid upfront.
One help desk, up to two brands, and your key tools connected, no migration.
One help desk plus one connected phone, CRM or AI platform, up to two brands, routing for every channel, your tool stack connected, and custom dashboards.
One help desk plus one connected platform and up to four brands. A connected platform is a phone, CRM or AI product added to your help desk.
Retainers are $1,000, $2,400 or $4,600 a month. Migrations start at $3,500, fixed before we start. Enterprise starts at $25,000, fixed before we start. Each tier is a fixed price for the scope limits listed. Essential, Professional and Premium include up to 33, 90 and 150 hours, good for 90 days from kickoff, and nothing past that is billed without your OK. Your key tools connected, within your included hours. Need more? Extra hours are $110, agreed before we start. Past a limit: $3,000 per brand, $4,500 per platform. Historical migration is never part of a build tier. It starts at $3,500, fixed before we start. See all pricing.
Do not assume so. Treat Zoho Desk as out of scope for cardholder data unless Zoho confirms otherwise in writing for your edition and data center. Keep cardholder data out of the ticket and design intake so it never lands there. We build that intake as part of the configuration.
On a call with us. A fixed build price, not a range you have to chase through a proposal cycle.
Two to four weeks on Essential, three to five on Professional, four to six on Premium. Weeks, not months.
Automation moves work off agents. Volume itself usually falls through self-service and better intake design, not through rules. We instrument both so you can read the actual number after go-live.
You do, documented. That is the point of the handoff, and it is why the price includes writing it down rather than keeping it in our heads.
No. Retainers exist for teams who want ongoing tuning without hiring an admin. Plenty of clients take the documented handoff and run it themselves.
Guides and updates: Your helpdesk is not PCI compliant, and that is the correct answer
Tell us what is in place and what is not working. We will give you a fixed price for the Zoho Desk work, or tell you it is not worth doing yet.
Times show in your own time zone on the booking page. Pick one, add your name and email, and the invite arrives with the video link.
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