Elevate Customer Engagement With Intercom

Whether you’re rolling out Intercom for the first time or refining an existing setup, Smart Instinct helps you get more from the platform. We design streamlined workflows, integrate your tech stack, and tune processes so every interaction is faster, more personal, and easier to manage.

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Here’s What You Get with Smart Instinct

Rapid Intercom Implementation & Startup

Launch Intercom quickly and correctly. We configure your workspace, connect core tools, and build essential workflows and inboxes. The result is a smooth go-live with immediate impact and a foundation designed for long-term success.

Ongoing Optimization & Performance

Keep Intercom working exactly the way your business needs. We refine workflows, automate routine tasks, and improve routing and reporting. Expect faster responses, cleaner processes, and a consistently better experience for customers and your team.

"Smart Instinct was founded by Jay Biros, our founder and CEO with 15 years of experience in the support and client services industry. Throughout his career, Jay has helped companies optimize and customize their user, agent, admin, and management experiences by simplifying complex and time-consuming tasks. At Smart Instinct, we understand the importance of what happens behind the scenes in any business. With our team’s expertise, we’re ready to share our smarts and instinct with you."

Jay Biros

Founder & CEO

Seamless Intercom Migration

Move to Intercom without the headaches. We handle data transfer, inbox and workflow recreation, routing rules, and integrations. So your team stays productive throughout the switch. Our process minimizes disruption and delivers a smooth, on-time transition tailored to your business.

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Custom Integrations & Intercom Solution

Intercom delivers the most value when it’s connected to the rest of your stack. We build custom integrations that sync Intercom with your CRM, marketing tools, billing, and analytics, keeping customer data centralized and up to date. Your team gets a single source of truth, enabling faster responses, personalized experiences, and more efficient support.

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How Smart Instinct Powers Your Support

Smarter Software Choices, Better Deals

Get the best value from Intercom with a trusted partner at your side. We assess your requirements, compare vendors, and negotiate pricing and terms. Our goal is simple: align the software to your objectives, reduce total cost, and secure favorable agreements that maximize long-term return on investment.

Seamless Intercom Integrations for Growth

Maximize efficiency by linking Intercom to the tools you already use. We design custom integrations that improve cross-platform communication, streamline workflows, and keep data in sync. Your business operates as a unified system saving time, reducing errors, and enhancing customer satisfaction across every channel.

Jay Biros

Founder & CEO

Our Network Of Trusted Platform Partners

From help desk to analytics, our collaborations ensure seamless integrations and measurable performance gains.

Zendesk

Deliver faster, smarter customer interactions with Zendesk. We help teams unlock AI-powered workflows and personalized experiences and employment relationship.

Gorgias

Built for eCommerce, Gorgias centralizes support across channels while automating repetitive tasks. We optimize it to boost efficiency and speed up process.

Intercom

Enhance engagement with Intercom’s real-time, conversational platform. From personalized chats to seamless automation creating meaningful connections.

Aircall

Aircall simplifies business communications with a cloud-based phone system. We help you integrate call routing, analytics to improve productivity.

Zapier

Zapier automates tasks by connecting apps like Gmail, Slack, and Trello, saving time, boosting productivity, and simplifying workflows.

Pylon

Pylon delivers powerful tools for infrastructure monitoring, asset management, and operational insights. We configure it to give your team greater visibility.

Support that clicks, results that stick

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4.9 Rating based reviews on

"Every business is unique, and so are your support challenges for them. Get ready to explore how Smart Instinct can transform your operations, whether it be your need for quick answers to your questions.
Our team is here to call or click away. We are here to provide you with the support and solutions you need. You need to take your business to the next level."

Jay

Founder & CEO