Intercom

Fin will answer anything. That is the problem worth solving first.

Q: Is it called Intercom or Fin now?

The helpdesk product is Intercom. The AI agent is Fin. The corporate entity renamed in May 2026, which matters for contracts and little else.

Q: How do we stop Fin answering things it should not?

Grounding, Guidance and escalation decided before launch. Fin answers only from approved content, and anything touching refunds, commitments or edge cases hands to a human.

Smart Instinct is a helpdesk implementation and AI agent setup agency, and an Intercom Solution Partner. We audit for $750, build from $3,750 and migrate from $3,500. We configure Intercom end to end: Inbox, workflows, ticketing, Help Center, Messenger, and Fin grounded only in content you have approved.

Book a 30-minute Intercom call Start the $750 audit

Builds from $3,750.

What we configure

Fin grounding and Guidance
Knowledge sources curated deliberately, Guidance authored rather than left on defaults, and escalation boundaries set before it talks to a customer.
Procedures, and existing Tasks
New Fin Tasks creation was disabled on March 12, 2026, with Procedures positioned as the successor. Existing Tasks still run and can still be edited. We build in Procedures and keep what you have working.
Inbox and workflows
Routing, assignment and the workflow rules that decide what a human sees, consolidated rather than layered.
Ticketing
Ticket types and states configured for how work actually moves, so back-office handoffs stop happening in conversation threads.
Help Center and Messenger
Content built from your own ticket text, and Messenger placement tuned per surface rather than one global setting.
Reporting
Resolution and containment instrumented so you can read whether Fin is deflecting or stalling.

Best for

You want conversational support with AI doing real work, not a deflection wall.
Your product is the main support surface and Messenger belongs in it.
You are turning Fin on and want grounding and guardrails decided first.
You want a fixed price and a documented handoff.
Someone internal will own the configuration afterward.

Not a fit if

You need a classic ticket-first model with heavy SLA hierarchies.
You want a guaranteed deflection percentage in the contract.
Your help center is empty. Fin needs something true to read.
Your budget is under $750, which is the audit floor.

What it costs

Identical on every platform page, because pricing never varies by platform.

Essential
$3,750
1 platform, 2 integrations2 to 4 weeksTypically up to 15 agents
Inbox, workflows, Help Center, Messenger, and Fin grounded with basic escalation.
Professional
$10,500
1 platform, 5 integrations3 to 5 weeksTypically 15 to 60 agents
Multi-channel, ticketing, Procedures wired to real systems, custom reporting, 90 days of history moved.
Premium
$17,500
2 platforms, 8 integrations4 to 6 weeksTypically 60 to 150 agents
Multi-brand Messenger and Help Center, Fin running multi-step work, full integration stack, full history migration.

Audit $750 flat, credited toward any project booked within 30 days. Retainers from $1,000 a month. Migrations from $3,500. Enterprise from $25,000. Past a tier limit: $1,500 per integration, $3,000 per brand, $4,500 per platform.

Questions we get on the call

Should we still be building in Fin Tasks?

No. New Task creation was disabled on March 12, 2026 and Procedures is the successor. Existing Tasks still run, can be edited and can be paused, so nothing breaks, but new work should be built in Procedures.

Is it called Intercom or Fin now?

The helpdesk product is Intercom and that is what we call it. The AI agent is Fin. The corporate entity renamed in May 2026, which matters for contracts and almost nothing else.

How do we stop Fin answering things it should not?

Grounding, Guidance and escalation, all decided before launch. Fin answers only from approved content, and anything touching refunds, commitments or edge cases hands to a human.

Who owns the configuration when you leave?

You do, documented.

Bring your worst Fin transcripts.

Thirty minutes, no charge. Show us where it went wrong and we will tell you whether it is grounding, guidance or escalation before you spend anything.

Book your scoping call See all pricing