Aircall

The call happened. Whether the ticket knows about it is a configuration choice.

Smart Instinct is a helpdesk implementation and AI agent setup agency, and an Aircall Solution Partner. We audit for $750, build at $3,750, $10,500 or $17,500, and migrations start at $3,500, fixed before we start. We configure Aircall end to end: numbers and porting, IVR and business hours, routing, Aircall AI Voice Agents for inbound and outbound calls, AI Messaging Agents for SMS and WhatsApp, and the helpdesk integration that logs every call against a ticket.

Book a free 15-minute call Start the $750 audit

Builds are $3,750, $10,500 or $17,500, fixed.

What we configure

Voice is where support operations usually lose their reporting. The call is handled well, the record of it never reaches the helpdesk, and the volume numbers quietly understate what the team actually did.

Numbers and porting
Sequenced so nothing goes dark mid-cutover, with the carrier timeline planned around rather than promised away.
IVR and business hours
Menus, holidays and after-hours behaviour defined against how the team is genuinely staffed rather than how the org chart looks.
Routing and overflow
Ring groups, overflow and escalation that reach someone able to act, instead of everything landing in one group because nobody defined the rest.
AI Voice and Messaging Agents
AI Voice Agent and AI Messaging Agent (inbound SMS and WhatsApp) set up from your approved content, with handoff rules so a person takes the call or thread when it should.
Helpdesk integration
Calls logged against tickets automatically, with the customer record on screen before the agent says hello.
Reporting
Voice and digital volume in one picture, so the queue is measured whole rather than in two systems that disagree.
Power dialer and tagging
Call tagging and dispositions that reporting can actually group by, agreed once and enforced.

Porting takes as long as it takes

Aircall publishes a window per country rather than one headline figure, from up to 6 days in Greece to up to 45 days in Germany. Canada is up to 15 days after your documentation is validated. For the United States, Aircall publishes no duration at all.

Australia runs up to six weeks after your documentation is validated, and separates simple CAT A ports from complex CAT C ones. Carriers set all of this, not us. We plan the cutover sequence around the real window so nothing goes dark, and anyone promising you a firm porting date without checking the carrier is guessing.

Best for

You run voice alongside email and chat and want one queue picture.
You need calls logged against tickets without an agent remembering to do it.
You are porting numbers and want the sequence planned properly.
You want a fixed price and a documented handoff.
Someone internal will own the configuration afterward.

Not a fit if

You expect native ticketing inside the phone system. It does not exist here.
You need full contact centre workforce management and forecasting.
You want carrier contract negotiation rather than configuration.
Your budget is under $750, which is the audit floor.

What it costs

Identical on every platform page, because pricing never varies by platform.

Essential
$3,750
33 hours of build time, 1 platform2 to 4 weeksTypically up to 15 agents
Numbers, IVR, business hours, ring groups, and the helpdesk integration.
Professional
$10,500
90 hours of build time, 1 platform3 to 5 weeksTypically 15 to 60 agents
Multi-team routing, overflow and escalation, tagging taxonomy, custom dashboards, porting managed end to end.
Premium
$17,500
150 hours of build time, 2 platforms4 to 6 weeksTypically 60 to 150 agents
Voice plus helpdesk configured as one system, multi-region numbers, full integration stack, advanced reporting.

Audit $750 flat, credited toward any project booked within 30 days. Retainers are $1,000, $2,400 or $4,600 a month. Enterprise starts at $25,000, fixed before we start. Builds include up to 33, 90 or 150 hours, good for 90 days from kickoff, and nothing past that is billed without your OK. Your key tools connected, within your included hours. Need more? Extra hours are $110, agreed before we start. Past a tier limit: $3,000 per brand, $4,500 per platform. Rush work is time and a half, always quoted before you approve it. Historical migration is never part of a build tier. It starts at $3,500, fixed before we start.

Book a free 15-minute call See all pricing

Questions we get on the call

How long does porting take?

Aircall publishes a window per country rather than one number: up to 6 days in Greece, up to 15 days in Canada after documentation is validated, up to six weeks in Australia, up to 45 days in Germany. For the United States it publishes no duration at all. Carriers set the timeline. We plan the cutover around it rather than quoting a date we do not control.

Is Aircall a helpdesk?

No. It is a phone system with its own AI agents for calls, SMS and WhatsApp. Your tickets still live in a helpdesk, and most of the value of this build is the integration between the two so calls stop being invisible to your reporting.

Can you configure Aircall alongside our existing helpdesk?

That is the normal case. Aircall for voice, your helpdesk as the system of record, and the integration wired so agents see the customer before they answer.