
Actionable Voice Analytics
Monitor key metrics of call volume, duration, missed calls, response times, and team performance to gain actionable insights. Use the data to refine routing, improve coaching, and fine-tune configurations, boosting efficiency and overall call handling quality.
Smart Call Routing & IVR
Deliver a smoother customer experience by routing calls to the right agent or team automatically. With Aircall’s intelligent call distribution and IVR strategies, you can cut down wait times, boost agent productivity, and ensure every customer gets quick, efficient support.
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