Aircall
Smart Instinct is a helpdesk implementation and AI agent setup agency, and an Aircall Partner. We audit for $500, build from $3,750 and migrate from $3,500. We configure Aircall end to end: numbers and porting, IVR and business hours, routing, and the helpdesk integration that logs every call against a ticket.
Voice is where support operations usually lose their reporting. The call is handled well, the record of it never reaches the helpdesk, and the volume numbers quietly understate what the team actually did.
Sequenced so nothing goes dark mid-cutover, with the carrier timeline planned around rather than promised away.
Menus, holidays and after-hours behaviour defined against how the team is genuinely staffed rather than how the org chart looks.
Ring groups, overflow and escalation that reach someone able to act, instead of everything landing in one group because nobody defined the rest.
Calls logged against tickets automatically, with the customer record on screen before the agent says hello.
Voice and digital volume in one picture, so the queue is measured whole rather than in two systems that disagree.
Call tagging and dispositions that reporting can actually group by, agreed once and enforced.
Two to four weeks in general, and ten to fifteen business days for US and Canada numbers, per Aircall's own porting documentation.
Australia runs up to six weeks after your documentation is validated, and category A and category C numbers move on different timelines. Carriers set all of this, not us. We plan the cutover sequence around the real window so nothing goes dark, and anyone promising you a firm porting date without checking the carrier is guessing.
Identical on every platform page, because pricing never varies by platform.
$3,750
Numbers, IVR, business hours, ring groups, and the helpdesk integration.
$7,500
Multi-team routing, overflow and escalation, tagging taxonomy, custom dashboards, porting managed end to end.
$12,500
Voice plus helpdesk configured as one system, multi-region numbers, full integration stack, advanced reporting.
Audit $500 flat, credited toward any project booked within 30 days. Retainers from $800 a month. Enterprise from $25,000. Past a tier limit: $1,250 per integration, $2,500 per brand, $3,750 per platform. Rush work is time and a half, always quoted before you approve it.
Two to four weeks generally, ten to fifteen business days for US and Canada, and up to six weeks in Australia after documentation is validated. Carriers set the timeline. We plan the cutover around it rather than quoting a date we do not control.
No. It is voice. Your tickets still live in a helpdesk, and most of the value of this build is the integration between the two so calls stop being invisible to your reporting.
That is the normal case. Aircall for voice, your helpdesk as the system of record, and the integration wired so agents see the customer before they answer.
You do, documented.
Thirty minutes, no charge. We will tell you what it costs to fix them, or that it is not worth fixing yet.
Smart Instinct helps provide various services to optimize your help desk or contact center.
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