Smart Instinct is a helpdesk implementation and AI agent setup agency and a Richpanel Partner. We set up the Self-Service Portal, automation and saved replies. We also set up Richpanel AI Agents. They handle order questions, subscription changes and exchanges. Your team keeps the cases that need judgment.
Self-service first only works if the portal answers the real questions. We audit for $750, build at $3,750, $10,500 or $17,500, and migrations start at $3,500, fixed before we start.
A self-service portal that cannot complete the action is just a slower contact form. The work is wiring it to your actual order data so the customer finishes the job themselves.
Richpanel now prices on a single model: $99 per helpdesk seat per month on annual billing ($119 monthly), plus about $0.20 per AI-handled conversation with a $200 monthly AI minimum. The Self-Service Portal, QA AI and Social Media AI have no add-on fee, though AI use on them is metered, and only Returns & Exchanges, from $99 a month, is a paid add-on.
Model the per-conversation line before you commit, because it scales with volume rather than headcount. Richpanel's pricing page says per AI-handled conversation while its AI Agents page says per AI resolution, so confirm which applies to your account. A team with a small roster and a busy queue can pay more than a larger team with a quieter one. Checked against Richpanel's own pricing page on October 28, 2026.
Comparing ecommerce helpdesks? See Gorgias and eDesk, or let the $750 audit settle it.
Book a free 15-minute callThe same numbers as every other page on this site. Pricing does not vary by platform. These are our fees, separate from Richpanel's own subscription above. The Fix List Audit is $750, one help desk plus your phone or AI stack, 5 business days, paid upfront.
One help desk, up to two brands, and your key tools connected.
One help desk plus one connected phone, CRM or AI platform, up to two brands, routing for every channel, your tool stack connected, and custom dashboards.
One help desk plus one connected platform and up to four brands. A connected platform is a phone, CRM or AI product added to your help desk.
Retainers are $1,000, $2,400 or $4,600 a month. Migrations start at $3,500, fixed before we start. Enterprise starts at $25,000, fixed before we start. Each tier is a fixed price for the scope limits listed. Essential, Professional and Premium include up to 33, 90 and 150 hours, good for 90 days from kickoff, and nothing past that is billed without your OK. Your key tools connected, within your included hours. Need more? Extra hours are $110, agreed before we start. Past a limit: $3,000 per brand, $4,500 per platform. Historical migration is never part of a build tier. It starts at $3,500, fixed before we start. See all pricing.
The Self-Service Portal handles order tracking, eligible order changes and subscription changes where the connected platform allows them, and returns and exchanges with the paid Returns & Exchanges add-on. Exceptions go to your team with the order context attached. Anything requiring judgment or a policy decision should escalate, and we set those boundaries before launch rather than after a customer finds them.
No. The Self-Service Portal is included in every Richpanel plan with no add-on fee, and so are QA AI and Social Media AI, though AI use on them is metered. Only Returns & Exchanges, from $99 a month, is a paid add-on.
Richpanel's AI Safety controls include tool permissions, where each action runs automatically or needs approval, an AI review step where a second model checks drafts against policy and order facts, human approval for held replies, and draft-only mode, where every reply waits for an agent to send it. QA AI then reads closed conversations and groups the misses by cause. We set these before launch.
You do, documented.
No charge. Bring the order questions your portal cannot finish. We will tell you what it costs to fix them, or that it is not worth fixing yet.
Times show in your own time zone on the booking page. Pick one, add your name and email, and the invite arrives with the video link.
Book a free 15-minute call