eDesk

Amazon, Walmart, eBay, and your own store. One queue, one set of rules.

Q: How does eDesk count an AI resolution?

Two ways. A chatbot resolution means the conversation concluded with the chatbot and never transferred to an agent. An AI Agent resolution counts when the customer does not respond within 72 hours.

Smart Instinct is a helpdesk implementation and AI agent setup agency. We configure eDesk end to end: marketplace channels, routing, templates, feedback requests, and the automation that keeps marketplace response metrics healthy.

Get a fixed price Or start with the $500 audit

Builds from $3,750. Last updated August 1, 2026.

What we configure

Selling across marketplaces means every channel has its own response clock, and missing one costs you account health rather than just a bad review.

Marketplace channel connections, so Amazon, Walmart, eBay and your own store land in one queue.
Routing and SLA behaviour tuned to each marketplace's own response window.
Templates and snippets that stay compliant with marketplace messaging rules.
Feedback and review request automation, timed rather than blanket.
AI agent configuration with guardrails, grounded only in approved content.
Reporting that shows response performance per channel, which is the number that protects your account.

Best for

You sell across marketplaces and your own store.
Marketplace response metrics affect your account health.
You want one queue instead of a tab per channel.
You want a fixed price and a documented handoff.
Someone internal will own the configuration afterward.

Not a fit if

You sell on one storefront only, where a simpler platform fits.
You want a guaranteed deflection percentage.
You need agent staffing or BPO.
Your budget is under $500, which is the audit floor.

What it costs

The same numbers as every other page on this site. Pricing does not vary by platform.

Audit, $500 flat. One helpdesk, one to two weeks, credited toward any project booked within 30 days.
Essential build, $3,750. One platform, one channel, up to 2 integrations, one brand, no migration. Two to four weeks.
Professional build, $7,500. Multi-channel, up to 5 integrations, 2 brands, AI that takes actions, 90 days of history moved. Three to five weeks.
Premium build, $12,500. Up to 2 platforms, 3 brands, 8 integrations, full migration to 250,000 records. Four to six weeks.
Retainers from $800 a month. Migrations from $3,500. Enterprise from $25,000.

Each tier is a fixed price for the scope limits listed. Past a limit: $1,250 per integration, $2,500 per brand, $3,750 per platform.

Questions we get on the call

Will this protect our marketplace metrics?

That is the point of the build. Each marketplace has its own response window and its own consequences for missing it. We configure routing and alerting against those windows specifically, rather than one generic SLA applied everywhere.

How does eDesk count an AI resolution?

Two ways, and the difference matters to your bill. A chatbot resolution means the conversation concluded with the chatbot and never transferred to an agent. An AI Agent resolution counts when the customer does not respond within 72 hours. Model that against your own reply patterns before you switch it on.

How fast do I get a price?

On the scoping call. A fixed price, not a range.

Who owns the configuration when you leave?

You do, documented.

Bring your worst tickets.

Thirty minutes, no charge. We will tell you what it costs to fix them, or that it is not worth fixing yet.

Book the call See all pricing