How We Design Better Agent and Admin Experiences in Talkdesk and Aircall

Jay Biros

CEO

September 5, 2025

Smart Instinct is trusted by companies across industries to optimize Talkdesk, Aircall, and other cloud contact centers. Why? Because we focus on the entire experience — not just the install.

What we do:

  • Design intuitive agent call dashboards
  • Create intelligent call routing systems based on business hours, regions, or SLA priorities
  • Set up integrations with CRMs, support platforms, and Slack
  • Build reporting dashboards for managers to track performance in real time

Result? Your support team gets more done. Managers make better decisions. Customers wait less.

We don’t just “set up” tools — we make them work beautifully.

4.9 Rating based reviews on

"Every business is unique, and so are your support challenges for them. Get ready to explore how Smart Instinct can transform your operations, whether it be your need for quick answers to your questions.
Our team is here to call or click away. We are here to provide you with the support and solutions you need. You need to take your business to the next level."

Jay

Founder & CEO