How We Customize Platforms for Every Role

Jay Biros

CEO

September 5, 2025

What’s good for the end-user might be confusing for the agent. What works for the agent might overload the admin. Smart Instinct solves this by customizing role-based experiences across your support and engagement platforms.

For example:

  • Users get clear, simplified contact and help options
  • Agents get clean interfaces, canned responses, macros, and smart suggestions
  • Admins get powerful yet manageable system controls
  • Managers get the reporting and visibility they need to lead

We’ve worked across industries to remove complexity, automate workflows, and personalize dashboards — while maintaining scalability and security.

4.9 Rating based reviews on

"Every business is unique, and so are your support challenges for them. Get ready to explore how Smart Instinct can transform your operations, whether it be your need for quick answers to your questions.
Our team is here to call or click away. We are here to provide you with the support and solutions you need. You need to take your business to the next level."

Jay

Founder & CEO