Zendesk, Intercom, and Gorgias are powerful — but only when tailored to your team’s real needs. Many businesses struggle with default workflows, cluttered interfaces, or misused automation.

At Smart Instinct, we specialize in:

• Custom ticket flows for agents and admins
• Automated triaging and tagging
• Unified inboxes with smart routing
• Integrated knowledge bases for faster resolution

We’ve helped support teams reduce ticket handling time by up to 35% by simplifying interfaces and automating the right steps.

Whether you're scaling a startup or refining an enterprise workflow, we bring the expert configuration and real-world empathy your team needs.