Support lives next to the CRM record. That only helps if the pipeline is real.

What we configure

The CRM adjacency is the reason to buy Service Hub. It only pays off if the ticket pipeline reflects how work actually moves, rather than the default stages nobody renamed.

• Ticket pipelines and stages built around your real process, not the out-of-the-box set.
• Ticket properties and associations, so support volume is readable by account and product area.
• Workflows consolidated rather than layered, with the redundant ones retired.
• Knowledge base structure and content, written from your own ticket text.
• Breeze Customer Agent configuration with guardrails, grounded only in approved content.
• Routing and assignment against real availability rather than round robin by default.
• Reporting that ties support cost and volume back to the customer record.

What it costs

The same numbers as every other page on this site. Pricing does not vary by platform.

• Audit, $750 flat. One helpdesk, one to two weeks, credited toward any project booked within 30 days.
• Essential build, $3,750. 33 hours of build time, one platform, every channel, one brand. Two to four weeks.
• Professional build, $10,500. 90 hours of build time, one platform, every channel, 2 brands, AI that takes actions. Three to five weeks.
• Premium build, $17,500. 150 hours of build time, up to 2 platforms, 3 brands, every channel. Four to six weeks.
• Retainers are $1,000, $2,400 or $4,600 a month. Migrations start at $3,500, fixed before we start. Enterprise starts at $25,000, fixed before we start.

Each tier is a fixed price for the scope limits listed, not for a company of a given size. Essential, Professional and Premium include up to 33, 90 and 150 hours, good for 90 days from kickoff, and nothing past that is billed without your OK. Your key tools connected, within your included hours. Need more? Extra hours are $110, agreed before we start. Past a limit: $3,000 per brand, $4,500 per platform. Agent counts are guidance, not a rule. Historical migration is never part of a build tier. It starts at $3,500, fixed before we start.

Questions we get on the call

Can we use it under HIPAA?

Only on Enterprise. HubSpot signs a BAA at that tier and not on Free, Starter or Professional. If you handle PHI and are not on Enterprise, that is a licensing decision to make before the build, not after.

How does per-resolution billing work?

HubSpot moved Breeze Customer Agent to $0.50 per resolved conversation on April 14, 2026, billed as 50 HubSpot credits, on Professional and Enterprise only. It replaced the earlier $1.00 per conversation model. Worth modelling against your volume before you switch it on.

Are you a HubSpot Solutions Partner?

No, and we will not imply otherwise. We still configure, build and migrate Service Hub. One consequence worth knowing: where HubSpot requires onboarding, a HubSpot Solutions Partner can waive it by delivering that onboarding themselves, and we cannot.

How fast do I get a price?

On a call with us. A fixed build price, not a range.

Who owns the configuration when you leave?

You do, documented. That is the point of the handoff.